Thank you so much for everything,especially the service we received throughout the years,my family and I are delighted to now finally move on and enjoy the next chapter in our lives because of your hard work.It was a pleasure renting under your agency,we were very happy with the service we received from everyone at ManageMe.A massive THANK-YOU especially to our property manager Rebbekka who did an amazing job during and after our tenancy ended she made our 'big move' an easy transition,preparing the property for handover, keeping us informed and advised us on what needed to be done,it's not easy to deal with the property being on the market with number 5 on the way it was very stressful but she helped out in whatever way possible and dealt with every situation professionally,efficiently and made sure all parties were happy and on the same page.I wish all the best and wish all property managers were like her,once again Rebbekka we are ever so grateful for your hard work and effort.
We will highly recommend Rebbekka and ManageMe to all families and friends.Enjoy the Christmas preparations and once again from my family and I thank you very much for taking care of us during our time with you all.
Best wishes for the future
Gwen & Mila
I have been extremely happy with the friendly and efficient service provided by Sally and her team.
My property has only recently been purchased and leased so all the little things that need to be fixed have only just come to notice as tenants have moved in. The office has arranged repairs immediately causing minimal disturbance to my tenants and stress for myself. They have been invaluable.
Quick email to say thank you for your time during the inspection today.
As discussed please pass on my compliments to the Principal/s regarding the outstanding customer service to date.
The back of house system that you have makes the tireless effort of searching a breeze.
From the initial registration on line via 1form to booking the inspection, reminders etc. Very impressive.
Thank you again for your time.
All the best.
We are very pleased with the service you provided so far. Rent achieved is higher than expected, which is a welcome bonus.
You have been amazing and a pleasure to deal with, it has been such a smooth and easy process. I cannot believe how fast you rented out our place and extremely informative ever step of the way. I feel comfortable and confident our house will be looked after with your real estate. Thank you so much for time and for been so friendly.
"We will be staying on with your agency as it has been 3 months since my previous managers have been in touch
with me and it still hasn't taken effect, being that this could be a sign of things to come I think I'll stick with what I know. As I spoke to you some time ago, I was never dissatisfied with your service but was happy to try someone else, just to see what's out there, clearly I was about to make a mistake!!"
"I would like to thank my property manager so much for your assistance. You have been a great help and most importantly, very pleasant to deal with. If I am needing to move to Qld at any time in the near future. I would definitely contact Manageme again and recommend my family and friends."
"Thank you to Manageme as we viewed the property with a young lady who was very efficient. and your Meet & Greet Manager at front desk was extremely helpful on the Saturday that I came in to fill out my application"
"A huge thank you for the great service you are providing across our 4 properties. In the 5 years of managing them you have by FAR exceeded our expectations compared to what we have had in the past with property management across several companies."
“I would just like to advise you of the superiors of what excellent employee’s and rental agent you have in your midst. I have been renting for over 20 years and have never seen a team who works so well for both tenant and owner. They are true professionals at their job."
''Almir and I are very thankful to my property manager and Steph on assisting us in getting this property. I am taking this opportunity to tell you that your customer service was outstanding and exceeded my expectations. After dealing with other property rental agents that rarely returned my call and reception ladies telling me that ‘ I called for the fifth time today’, your professional service was such a refreshment.''
E. Hodzic & A. Husovic
"Dear Team Amber,
THANK YOU for looking after our property. Throughout our time with you we noticed you were prompt with your responses, you took care of our concerns, you communicated any concerns between the tenant and ourselves exceptionally well, which always resulted in a satisfactory outcome between the ourselves and the tenant. We always received thorough condition reports, on time every time, with clear photos and descriptions of any ensuing issues, which were always resolved promptly. From our observations, “Team Amber” is a REAL team, because every single interaction resulted in clear conversations that went from exploring possibilities to agreeing on actions. Your professionalism has been second to none right until the house was sold. Our relationship has been built on clear conversations which as a coach who concentrates on helping people to understand what’s going on when we have conversations, meant a great deal to me. We would certainly use your company to manage any future properties in the area and we highly recommend any rental property owners to consider ManageMe Property Management Solutions and Team Amber.
P.S. Peter thank you so much for going out of your way on Saturday to go down to the property, take photos of the concerns on the Building and Pest report, fix the man hole and report back to me first thing Monday morning! As you can probably tell I place a great deal of importance on the power of conversations, connections and relationship building in business…in my opinion this has been exceptional."
Jeanette and David
Rebbekka, I would like to express my appreciation and sincere thanks to all involved in getting my electrical issues resolved as quickly as they did and also wish to thank the owner for his prompt attention to this. They did an excellent job and I am very pleased with the outcome. I recommend your real estate for its promptness in dealing with issues and for caring about their tenants and would not hesitate to recommend your company to anyone looking for a rental property. Please pass on my gratitude to all.
Tremendous, thanks Sally, great job by you and your team on getting it tenanted so quickly for great rent.
We really appreciate all your hard work.
I am writing to you to thank you for the excellent service your Opal team and you have provided to us.
I have nothing but praise and must say I was extremely impressed with the property inspection report. It was great to see photos of the property and overall a very professional report.
Unfortunately our air-co broke down just before Christmas and Mel has been very proactive to get it sorted and this included corresponding with the insurance company (that we selected on your recommendation).
Please let Mel know how much we appreciate her assistance.
I would not hesitate recommending your office to look after anyone’s property if they decided to rent it out.
Wishing you, your family and all staff at the office a very Happy and Healthy 2017.
Peter van Cornewal
Your agency recently took over management rights to my property in Coomera through the Property Club leasing Department. I am writing this letter to let you know of the wonderful service i have received in just a short period of time. I am constantly amazed at how professional, passionate and organised your team is, from Sally, who successfully leased my property, to Rebbekka who will look after the property on behalf of my wife and I and the girls on reception who are always polite and cheery. I have already told my mentor at the club that if she knows of any members that need a property managed in the Coomera area to see the team at ManageMe in Oxenford. Thank you for your attention to this matter, please pass on my compliments to the people concerned and thank them for a job well done. Best wishes for 2017 and i am looking forward to a long and gratifying association with your management company.
Mr. Peter Hodgkin
It was with the greatest of excitement and pleasure that I send my warmest congratulations on the recent results of the operational prognosis conducted on ManageMe.
The operational prognosis reviews the standards of quality of service, professionalism and results for clients. The operational prognosis also includes a review of business systems and processes to ensure compliance, consistency and completion of all tasks undertaken by the property management team. As well the operational prognosis also reviews standards of accountability for measuring, monitoring and managing team performance, productivity, relevance and reliability.
I am thrilled to advise that the operational prognosis revealed that ManageMe has been rated as being in the top 1% of property management businesses for standards in service, results and operational consistency.
This rating provides peace of mind for clients, knowing that be choosing ManageMe to manage their property or for tenants to rent their home from, that they will receive the highest levels of service, care, results and professionalism.
It was evident that ManageMe is a service centric business ensuring that all team have been highly trained to deliver on the promises ManageMe have provided to their clients. I have no doubt that all team members can service all clients at any time due to the standards of client and property historical data and detail. ManageMe is classed as a system reliant service providing clients further peace of mind that they can confidently deal with any team member at any time and still receive the same standards of service and professional advice and counsel.
Congratulations Norah, Peter and the team at ManageMe. You have designed a property management business and service to be proud of and one that clients can rely on.
Wishing you both ongoing success as you set the standards of professionalism, service and results in property management.